Shipping and delivery

We deliver by courier to addresses in South Africa. Your order leaves the roastery within two working days of the roast date on your bags. You get a mail when it is packed and another when it is shipped.

Free delivery over R750

Delivery is free on every order of R750 or more, anywhere we deliver. The checkout takes it off before you pay.

Delivery zones and fees

The fee depends on where your parcel goes and how much it weighs, packaging included. The checkout works out the weight for you and shows the fee before you pay.

Gauteng

Usually 1 to 2 working days after dispatch.

  • Up to 1 kg: R65
  • Over 1 kg, up to 3 kg: R85
  • Over 3 kg, up to 8 kg: R120
  • Over 8 kg, up to 30 kg: R220

Main centres: Western Cape, KwaZulu-Natal and Eastern Cape

Usually 2 to 3 working days after dispatch.

  • Up to 1 kg: R95
  • Over 1 kg, up to 3 kg: R125
  • Over 3 kg, up to 8 kg: R180
  • Over 8 kg, up to 30 kg: R340

Rest of South Africa: Free State, Limpopo, Mpumalanga, North West and Northern Cape

Usually 3 to 5 working days after dispatch.

  • Up to 1 kg: R110
  • Over 1 kg, up to 3 kg: R145
  • Over 3 kg, up to 8 kg: R210
  • Over 8 kg, up to 30 kg: R390

What a parcel weighs

As a guide: a 250 g bag of coffee ships at 270 g, a 500 g bag at 520 g and a 1 kg bag at 1 030 g. A parcel of exactly 1 kg falls in the first band. An espresso machine on its own weighs about 12.4 kg.

Parcels over 30 kg

We can send at most 30 kg in one order. If your cart weighs more, the checkout asks you to split it into two orders. If you need a larger delivery, for a café for example, write to us.

Downloads and gift cards

Downloads, such as our brew guides and video course, have no delivery fee and need no address. You get the download link as soon as the order is paid.

Collection at the roastery

Collecting your order from the roastery is coming soon. We will add it to the checkout as a free option when it is ready.

Tracking and problems

When your order ships, we mail you, and your order page shows where it is: paid, packed, shipped or delivered. If your parcel arrives damaged, or something is missing, tell us as soon as you can at hello@klipspringercoffee.co.za and we will put it right. Our returns page explains how.